Remote-first support
Unlimited remote help is included in every plan, so the trip charge only matters for on-site visits. Most day-to-day problems never need one.
Richmond · Madison County, Kentucky
Managed IT services in Richmond, KY
Richmond is in ITAKY's outer service area. Remote help works the same as anywhere else, and on-site visits have a $50 trip charge per visit. Managed IT services are remote by default, which is why the trip charge rarely comes up.
A $50 trip charge per on-site visit. Remote help has no trip charge.
Working with offices in Richmond
Richmond is the Madison County seat, on I-75 and home to Eastern Kentucky University. It is a larger market than the rest of ITAKY's area, with more offices, practices, and small companies, and more IT providers to choose from.
ITAKY's case in Richmond is simple: an owner-operated business with published prices, month-to-month terms, and the same person answering the phone and doing the work. If a bigger provider fits you better, that is fine too.
On-site visits in Madison County have a $50 trip charge per visit. On-site visits are weekdays 9 AM to 4 PM.
Managed IT services in Richmond
Madison County has more IT providers than the rest of ITAKY's area, so a buyer here can compare. What ITAKY offers is published prices, month-to-month terms, and one person answering the phone. Monitoring, updates, antivirus, backup, and unlimited remote help are the plan, and there is no long contract.
A plan covers every computer someone uses for work, Windows or Mac, including a shared front-desk PC. Printers, scanners, phones, tablets, Wi-Fi gear, and Microsoft 365 or Google Workspace users are covered at no extra charge. A server is $150 a month.
Plans are month to month with 30 days’ notice. If you cancel, you keep your accounts and your documentation.
Common small-office problems worth fixing
Offices with more computers
Plans are priced by the computer: $297 a month for 1 to 3, $60 more for each from 4 to 8 (8 computers is $597), and $55 for each one over 8.
Automation for the paperwork
Workflow automation is done remotely, so Madison County businesses get it the same way as anyone else. An Automation Starter is $2,500 for one defined workflow.
What is available in Richmond
- IT support plans
From $297 / month for 1 to 3 computers. Month to month.
- Hourly support
$95 / hour in business hours. No plan needed.
- IT Health Check
$295, about an hour on site, written summary.
- Business email setup and move
From $395 for setup and the first mailbox.
- Workflow automation
Remote. Ready-made workflows $1,250; Starter $2,500.
- Websites
Quoted on their own.
Full prices and what each one includes are on the pricing page. Kentucky sales tax is added where the law requires it.
Questions from Richmond
Do you provide managed IT services in Richmond?
Yes. Remote support has no trip charge. On-site visits in Madison County are $50 per visit. Plans start at $297 a month for 1 to 3 computers.
Why is there a trip charge for Richmond?
Madison County is outside the seven no-trip-charge counties around Stanton, so on-site visits there have a $50 trip charge per visit. Remote help has no trip charge.
Can a Richmond office start without a visit?
Yes. A 20-minute phone call is free, and hourly remote support is $95 an hour with a 30-minute minimum. Remote work has no trip charge.